The Beloved Hotel FAQ’s

All you need to know about your Boutique All Inclusive Hotel davidmolnar-1462918506700

Photo by: David Molnar

At Beloved Hotels, building unique and memorable experiences is our specialty. Welcome to your ultimate luxury adventure.


How far is the hotel from Cancun’s airport? We are located in Playa Mujeres, 20 minutes north of Cancun’s International airport.

What is the difference between a boutique hotel compared to a resort? A boutique hotel will offer you the naturally relaxed ambiance and a very personalized treatment during your stay. Impeccable service, lavish suites, and natural Caribbean beaches all set the stage for an unforgettable experience.

Is it Adults-Only property? Yes. The Beloved Hotel became Adults-Only property in September 2016.

How many rooms are available in the property? 109

What kind of entertainment is available? Daily and night entertainment. Live shows, music, tastings and more.

What kind of transportation services are provided? You can arrange your private service or taxi thru our Seasons Tours partners. Please contact them for more information at

Does my reservation include transportation? The suites that have the transportation included are our Penthouse Suite with Plunge Pool Ocean View and The Owner’s Suite. If you want to arrange your transfer, feel free to contact our partners from Seasons Tours.

Is smoking permitted in my room? Only in your balcony.

Where are the casitas located? These are located a few steps away from the beach.

Is Wi-Fi included? Yes. This service is available in your suite.  You also have free calls to USA & Canada.

What are the alcohol bottles included in-room stock? To get a detailed list of the premium liquor available, we kindly recommend contacting Concierge at

Who can I contact if I want to swap the bottles in my room? Our concierge partners will be very pleased to assist you with any special request.

How many times is the mini-bar re-stocked during my stay? Your mini-bar will be re-stocked daily.

What is the suite service schedule? It is available 24 hours. You will find a menu in your suite.

What is the Voltage of electric outlets in my room? 110 volts.

What is the pool schedule? The pools are open from 7:00 am to 8:00 pm

Can you exchange money in the hotel? Yes, please visit the front desk.

Are there any promos available? You can find all our Special Offers here:

Is it OK to use the water from the tap? The tap water on your suite is purified, but we recommend drinking bottled water only. All the water served in the restaurants and bars has been purified and treated to ensure the highest quality standards.

When is the turndown service time? Our housekeeping staff will attend your suite daily. An additional turndown service is offered at nights. If you wish your suite to be cleaned at a specific time please dial “0”.



Photo by: Travelista73

What are the Restaurants available? At Beloved, you will find four restaurants to please your palate,

  • Aroma Restaurant, á la carte international concept with Mediterranean influences.
  • Lupita Restaurant, urban contemporary Mexican cuisine for á la carte dinner.
  • Isla Grill Restaurant, Caribbean, Mexican and grilled products and concepts are the perfect combination to fulfill our guest needs. Open for breakfast, lunch, and dinner.
  • El Mar Restaurant, On the beach, gourmet tasting breakfast; grilled cuisine, snacks & pizza for á la carte lunch, and fish specialties for á la carte dinner.

As for our Bar & Lounges, our Swim-up Bar offers bar service in our beachfront pool or on the beach, Lobby Bar, Swim-Up Bar, Lupita Lounge, Sushi & Ceviche Bar, and Natura Bar.

Is there a dress code for dining? Yes, all dress codes can be found at the entrance of the restaurants and bars, as well as part of our in-room service directory.



Looking to celebrate your Anniversary or Honeymoon?  The Honeymoon or Anniversary Package is complimentary with your stay at Beloved Hotels. Guest must request it at the time of booking and will be required to present a copy of the wedding certificate during their check in.  Anniversary Package will be valid 7 days before or 7 days after your anniversary date. The Honeymoon Package: Valid for 3 months after your wedding date.

Who to contact if you want to marry at The Beloved? It will be a pleasure to make your dream come true. Please contact our partners at for detailed assistance.

Is there a way to arrange a romantic dinner at the beach during my stay? Yes. For information about the menu and availability, please contact Concierge in the lobby.

Can children attend a wedding? The Beloved Hotel is for adults only, policies establish that minors under 18 years old are not allowed at the properties even for private events, however in Finest Playa Mujeres guests of all ages are welcome.



Wellness… It’s the core of our luxury Cancun spa experience. More than just a resort, The Beloved Spa is a state of mind and being.

What are the treatments available in the Spa? We have a treatment made just for you. Feel free to look our menu and choose the one you want more:

Can I book a spa service prior my arrival? Yes, please contact our Spa partners at They will happily assist you.

Can I purchase the fragrances that aromatize the hotel? Yes, these are available at our Spa. If you want them sent to your country, please contact our Concierge partners to arrange the delivery at

For reservations, feel free to contact our partners on out toll-free numbers:

US +1 866 540 25 85
CA +1 866 451 15 92
UK +0 800 051 6244
MX +01 800 966 36 70

or via email


About Excellence Group

Excellence Group Luxury Hotels & Resorts is a resort group specialized in hotel management. The company’s product lines are: Excellence Resorts, All Inclusive Luxury, Adults-Only Resorts; Beloved Hotels, All Inclusive Luxury, Boutique Style Hotels and Finest Resorts, All Inclusive Luxury Resorts that accommodate guests of all ages.
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