The Beloved Hotel FAQ’s

All you need to know about your Boutique All Inclusive Hotel davidmolnar-1462918506700

Photo by: David Molnar

At Beloved Hotels, building unique and memorable experiences is our specialty. Welcome to your ultimate luxury adventure.


How far is the hotel from Cancun’s airport? We are located in Playa Mujeres, 20 minutes north of Cancun’s International airport.

What is the difference between a boutique hotel compared to a resort? A boutique hotel will offer you the naturally relaxed ambiance and a very personalized treatment during your stay. Impeccable service, lavish suites, and natural Caribbean beaches all set the stage for an unforgettable experience.

Is it Adults-Only property? Yes. The Beloved Hotel became Adults-Only property in September 2016.

How many rooms are available in the property? 109

What kind of entertainment is available? Daily and night entertainment. Live shows, music, tastings and more.

What kind of transportation services are provided? You can arrange your private service or taxi thru our Seasons Tours partners. Please contact them for more information at

Does my reservation include transportation? The suites that have the transportation included are our Penthouse Suite with Plunge Pool Ocean View and The Owner’s Suite. If you want to arrange your transfer, feel free to contact our partners from Seasons Tours.

Is smoking permitted in my room? Only in your balcony.

Where are the casitas located? These are located a few steps away from the beach.

Is Wi-Fi included? Yes. This service is available in your suite.  You also have free calls to USA & Canada.

What are the alcohol bottles included in-room stock? To get a detailed list of the premium liquor available, we kindly recommend contacting Concierge at

Who can I contact if I want to swap the bottles in my room? Our concierge partners will be very pleased to assist you with any special request.

How many times is the mini-bar re-stocked during my stay? Your mini-bar will be re-stocked daily.

What is the suite service schedule? It is available 24 hours. You will find a menu in your suite.

What is the Voltage of electric outlets in my room? 110 volts.

What is the pool schedule? The pools are open from 7:00 am to 8:00 pm

Can you exchange money in the hotel? Yes, please visit the front desk.

Are there any promos available? You can find all our Special Offers here:

Is it OK to use the water from the tap? The tap water on your suite is purified, but we recommend drinking bottled water only. All the water served in the restaurants and bars has been purified and treated to ensure the highest quality standards.

When is the turndown service time? Our housekeeping staff will attend your suite daily. An additional turndown service is offered at nights. If you wish your suite to be cleaned at a specific time please dial “0”.



Photo by: Travelista73

What are the Restaurants available? At Beloved, you will find four restaurants to please your palate,

  • Aroma Restaurant, á la carte international concept with Mediterranean influences.
  • Lupita Restaurant, urban contemporary Mexican cuisine for á la carte dinner.
  • Isla Grill Restaurant, Caribbean, Mexican and grilled products and concepts are the perfect combination to fulfill our guest needs. Open for breakfast, lunch, and dinner.
  • El Mar Restaurant, On the beach, gourmet tasting breakfast; grilled cuisine, snacks & pizza for á la carte lunch, and fish specialties for á la carte dinner.

As for our Bar & Lounges, our Swim-up Bar offers bar service in our beachfront pool or on the beach, Lobby Bar, Swim-Up Bar, Lupita Lounge, Sushi & Ceviche Bar, and Natura Bar.

Is there a dress code for dining? Yes, all dress codes can be found at the entrance of the restaurants and bars, as well as part of our in-room service directory.



Looking to celebrate your Anniversary or Honeymoon?  The Honeymoon or Anniversary Package is complimentary with your stay at Beloved Hotels. Guest must request it at the time of booking and will be required to present a copy of the wedding certificate during their check in.  Anniversary Package will be valid 7 days before or 7 days after your anniversary date. The Honeymoon Package: Valid for 3 months after your wedding date.

Who to contact if you want to marry at The Beloved? It will be a pleasure to make your dream come true. Please contact our partners at for detailed assistance.

Is there a way to arrange a romantic dinner at the beach during my stay? Yes. For information about the menu and availability, please contact Concierge in the lobby.

Can children attend a wedding? The Beloved Hotel is for adults only, policies establish that minors under 18 years old are not allowed at the properties even for private events, however in Finest Playa Mujeres guests of all ages are welcome.



Wellness… It’s the core of our luxury Cancun spa experience. More than just a resort, The Beloved Spa is a state of mind and being.

What are the treatments available in the Spa? We have a treatment made just for you. Feel free to look our menu and choose the one you want more:

Can I book a spa service prior my arrival? Yes, please contact our Spa partners at They will happily assist you.

Can I purchase the fragrances that aromatize the hotel? Yes, these are available at our Spa. If you want them sent to your country, please contact our Concierge partners to arrange the delivery at

For reservations, feel free to contact our partners on out toll-free numbers:

US +1 866 540 25 85
CA +1 866 451 15 92
UK +0 800 051 6244
MX +01 800 966 36 70

or via email

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Book or Recommend Beloved Playa Mujeres and WIN A $300 USD Gift Card at any Excellence Group property

If your thought your holidays couldn’t get any better, think about it twice.

BPM_FB Ad.jpg

At Beloved Playa Mujeres we want you to build amazing memories, as many as you want. So we came up with this amazing idea that you can’t resist. You can become our ambassador!

How? Here is the thing, if you Book or Recommend Beloved Playa Mujeres you can WIN a $300usd Gift Card to use at any of our Excellence Group properties. Amazing, huh?

It’s pretty simple. When visiting our website, or calling our Toll-Free* number, make sure you or your friends book a minimum stay of 4 nights to qualify. This promo will only be valid for new bookings made before December 20th, 2016, to enjoy  your holiday from September 1st, 2016 to December 20th, 2017.

DSCF2278Make sure you grab your favourite spot by the pool!

Nancy Perchetti Mustakas‎And follow the sun to get some really good fun!

Want to know more details about this promo? Check’em here!

*Toll-free numbers: 

US +1 866 540 25 85
CA +1 866 451 15 92
UK +0 800 051 6244
MX +01 800 966 36 70


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Transportation for free, IT’S BACK!

Yes! It’s happening again! Because we know how much you loved this opportunity, we decided to bring back this amazing offer FOR YOU.

BPM_FB_600x600Do you remember the last time you had a beach holiday? Caribbean sea blues, buttery white sand on your toes, sunny heat touching your skin while sipping on your favourite drink at an amazing Adults-Only Boutique All-Inclusive… *Sigholskiii INSTWe’re not trying to tease you (or maybe we do!) but now that we got you in the right place of mind we have to share this.

With a paradise on sight, you need to know that we are offering our Deluxe Private Transfer for FREE. How to get it? Pretty simple, during the booking process of “Hotel only” reservations, select the DELUXE PRIVATE TRANSFER option and the transfer Fee will be $0.00 USD. *This promo will be not transferable.BPM_300x250

Just make sure you book your stay within July 15th to the 30th, 2016, to enjoy this promo, and travel from July the 20th to December 20th, 2016. We’ll be more than happy to welcoming you in paradise!

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Beloved Playa Mujeres becomes Boutique Adults-Only All Inclusive

Excellence Group is happy to announce that the Boutique All-Inclusive Brand, Beloved Hotels, will convert into an Adults-Only as of September 1, 2016.Beloved 005

The decision to convert Beloved Playa Mujeres into an intimate adult only hotel with 109 suites will mean to further expand its unparalleled boutique experience. In doing so, the company will take its Beloved brand to the next level of luxury, wellness and, of course, romance with new features and amenities to be announced.xLah-lobby-01Currently, Beloved Playa Mujeres enjoys the highest satisfaction ratings in the hotel’s history, racking up awards like the 2016 Traveler’s Choice winner for all-inclusive resorts both worldwide and in Mexico, and the 2015 Trip Advisor Hall of Fame award, among other distinctions.Beloved 002

The Award-winner boutique hotel, Beloved Playa Mujeres, will become an adults-only Boutique All-Inclusive hotel and Excellence Group’s most luxurious and best property to date.
“Excellence Group is yet again raising the bar in All-Inclusive luxury and this is accomplished by listening to our guests” states Excellence Group Luxury Hotels & Resorts’ VP of Sales & Marketing, Domingo Aznar. “Beloved Playa Mujeres has become the very best product within the Excellence Group portfolio”.

For more information on The Excellence Group and its brands of resort properties, go to

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Travel like a royal for FREE!

When looking for a paradise destination there is nothing more likeable than enjoying it like you should do, in a top resort with a high level and the most beautiful possible scenario.

What about the Caribbean, pristine crystal blue water, white sand beaches and an all Inclusive Luxury Service? And when we say All Inclusive we mean… ALL (Even transportation!).

Yes! You read correctly.BPM_FB_600x600-9

So, how does this work? Really easy, if you are already planning on visiting Cancun anytime soon, we offer you a Deluxe Private Transfer for FREE. To get the Free Transfer offer, during the booking process of “Hotel only” reservations, select the DELUXE PRIVATE TRANSFER option, the transfer Fee will be $0.00 USD. *This promo will be not transferable*

Just make sure you book your stay before April 17th, 2016 and you can enjoy this promo to travel within April 3rd until December 20th, 2016.

This way you can arrive at your Beloved home like the royalty to enjoy one of a kind holiday. 😉

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Make sure you don’t miss this opportunity, see you all soon!
Don´t forget to leave us a comment and follow the conversation on Facebook and you can even find us on Instagram!
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To our Beloved customers


With great pleasure, we share our recent achievements, an accolade that enhances the beauty, luxury and service features at Beloved Playa Mujeres.

On previous days, TripAdvisor announced their 2016 Travelers’ Choice Awards, in where our love and dedication for service has been congratulated.

Travelers' Choice

We proudly share that Beloved Playa Mujeres took it’s place on three categories: Top 25 Hotels of Mexico and Top 25 Luxury Hotels of Mexico.

Thank YOU so much, because your opinion it’s what matters and the one that placed us on this list. Thank you for making it possible, and for being part of the Beloved family. We will keep ourselves working hard to deliver the best service within the hotel industry, all for our guests enjoyment.


Don´t forget to leave us a comment and follow the conversation on Facebook and you can even find us on Instagram!

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The Perfect Excuse for a New Year Start


New Year, New beginning, a perfect time for introspection.

This time of the year is full of emotions of all kinds, consciousness, spirituality, joy, reflection and much more.

Let us make a stop, a pause, a time to contemplate the blessings that life has given to us this year, a time to be grateful for the good and the bad which always leave us with growing lessons.

A pause to connect, a time to love, a stop to breath in and continue the way.

A visit to The Beloved Spa allows that pause, that moment to reward yourself with the gift of love, to open a space within, to submerge in calmness, to realize a whole year in one deep breath and to thank life.

Soft hands, slow rhythms, essential oils, hydrotherapy, ancient holistic techniques and  loving care for all our guests are awaiting just for you.

With thankful vibes we wish you happiness.

Please don’t forget to leave us a comment and follow the conversation on Twitter & Facebook!

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